How do I cancel my Whim rental?
You can cancel anytime through your Whim account portal. When you cancel, you’ll be provided a prepaid UPS return label to ship your item back.
How long do I have to return my whim rental after canceling?
You have a 7-day grace period to return your product before another billing cycle begins.
I do not have a printer - how can I return my rental?
UPS can scan your return QR code and print the label for you at the counter.
I do not have the original packaging - what should I do?
When creating your return label, you can select the QR code option. Show it at UPS, and they’ll package and ship the item for you.
Do I need to keep the original packaging?
Yes - we recommend keeping your original packaging. It makes returning your product faster, safer, and easier.
What happens if I lose or damage the product before returning?
Whim covers normal wear and tear, but not significant damage, loss, or theft. If your item is lost or returned in damaged condition, you may be charged a quoted purchase price to cover the cost of the product.